Eilene & Elements Skin Studio Terms & Conditions
Terminology
“Client,” “Customer,” “You,” and “Your” refer to the individual accessing this website, booking services, or receiving treatments provided by Eilene & Elements Skin Studio.
“Eilene & Elements Skin Studio,” “Studio,” "The Studio", “E&ESS,” “Technician,” “us,” or “we” refer to Eilene & Elements Skin Studio and its authorized representatives.
“Site” or “Website” refers to www.eeskinstudio.com.
“Booking,” “Appointment,” “Scheduled Service,” “Reservation,” or “Arrival Time” refers to the confirmed date and time of your service, whether provided in-studio or in-home. “Start Time” refers to the scheduled time your service is expected to begin.
It is the client’s responsibility to be prepared and ready at the scheduled service start time.
Booking Your Appointment
To secure your appointment, please provide the required details and payment. All services must be reserved in advance to ensure availability.
It is the credit card holder’s sole responsibility to review and understand all terms and conditions prior to booking any service with Eilene & Elements Skin Studio, operating through Velvet Lash Lounge under “Paige PMU.” By completing the transaction, the cardholder acknowledges and agrees to all studio policies in full. The Studio assumes no liability for disputes arising from a failure to review or understand these terms.
Appointment Confirmation
Once your booking is complete, you will receive a confirmation via email or text. Please review your appointment details carefully and contact us with any changes or requests prior to your visit.
Booking & Appointment Policy
Your deposit secures your appointment and is considered your consultation fee, covering the time, preparation, and setup required for your service. It will be applied toward your service where applicable.
We understand that schedules can shift, and we offer flexibility with proper notice.
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Rescheduling: If you need to reschedule, please notify us at least 24 hours in advance. Deposits may be rescheduled or transferred one time only.
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Late Changes: Changes made within 24 hours of your appointment may result in forfeiture of your deposit.
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No-Shows: Clients who miss their appointment without notice will forfeit their deposit and may be subject to a no-show fee
You may transfer your deposit to another person, but only under the following conditions:
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You have not yet completed your consultation, or
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Your consultation has been completed, and it was determined that the requested service(s) are not suitable for you.
In either case, the deposit can be used one time to reschedule or transfer.
Important: After a deposit has been rescheduled or transferred once, it cannot be reused again. If you need to make further changes after that, a new deposit will be required to secure another reservation.
For any appointment adjustments, please contact your PMU technician in advance so we can best accommodate your request.
Timeliness & Late Start Policy
Please be ready at your scheduled start time. A late start may result in a shortened service or modifications to your treatment to avoid disrupting other scheduled clients.
If we are unable to begin within 20 minutes of your appointment time, your session may need to be rescheduled and could be subject to a cancellation fee or loss of deposit.
Payment
We accept cash and select digital payments. While gratuity is never expected, it is always appreciated.
Health & Safety
For the comfort and safety of all clients and staff, please inform us in advance of any health conditions, allergies, or sensitivities. We maintain strict hygiene protocols and follow all safety guidelines to ensure a safe and relaxing experience.
Behavior & Conduct
We kindly ask all clients to conduct themselves respectfully. Inappropriate, disruptive, or disrespectful behavior may result in immediate termination of service without a refund.
Right to Discontinue Service
Eilene & Elements Skin Studio reserves the right to discontinue any service at any point, even if partially completed, at our discretion. By booking, you agree to our policies and to maintain respectful conduct during service.
Children
To maintain a peaceful environment, children under 18 should not accompany you to appointments unless pre-approved by your technician. Our workspace is not a play space, and we appreciate your understanding.